Wenger Watch Repair Near Me

by James · Published November 11, 2023 · Updated November 11, 2023

Wenger watches are from the same maker of the Swiss Army Knife. They are built with military requirements to withstand extreme temperatures, impacts, magnets, and sudden altitude changes. As strong as these watches are, just like any watch they need servicing and a variety of other potential repairs. Below I will discuss where to get your Wenger timepiece fixed, warranty information, finding an authorized Wnger service center and my experience with the Wenger watch repair near me.

Map of Wenger Watch Repair Near Me

If you are looking for “Wenger watch repair near me”, see the map below for locations…

Unauthorized Wenger Watch Repair Shops

Your local watch repair or jeweler can handle a Wenger watch. The only issue is that they are not authorized. The warranty will be voided if anyone other than their authorized service center works on the timepiece. So you might be wondering why go to a local repair or a jeweler…

If your warranty is already expired or perhaps you want the local convenience that is reason enough to go. Local options will provide faster service and you can speak to a technician in person. Things like battery swaps, resizing, crystal replacement, and cleaning are much quicker and the same times the same day. The problem is if you are still covered under warranty and it is a manufacturer defect, they can’t over it. Also, they will likely not guarantee their work.

This business is quite the opposite with an authorized repair. Those can take up to 5 weeks and the communication is via through a form and email. They also charge a shipping and handling fee. The upside is they guarantee their work for one year and will replace the watch if they can’t fix it if the issue is covered.

How Long is The Warranty on My Wenger Watch?

Wenger has a warranty a bit longer than most watch manufacturers. It is a 3-year limited warranty that protects against malfunction under normal use due to
defects in material or workmanship. This includes all components, the Swiss movement, and the case. If they can’t fix it they will replace any defective one with the same or a comparable model.

What the warranty doesn’t cover is improper use, periodic service and maintenance, damage from mishandling, normal wear and tear, battery, crystal, strap, and water damage. So in other words anything that you cause, isn’t covered.

Then he is the part that is important in regards to where you get the watch repaired: “The warranty will become null and void if the timepiece is misused, abused, tampered with or taken apart, or if the timepiece is repaired by an unauthorized repair center“.

Read the warranty here.

Wenger Watch Battery Replacement Near Me

As reliable as I think most of these watches are they do eventually need a battery replacement and maintenance. Most Wenger watches are battery operated and will eventually need the battery swapped out. It is recommended to change the battery every 1 to 3 years. You also shouldn’t wait until the battery dies to change it. If you leave a dead battery in your timepiece it can leak and cause damage to the internal components. The Wenger watch battery replacement near me, will clean a minor leak when they change the battery out.

With respect to your warranty and unauthorized repairs, technically speaking you can change the battery yourself. You will void your warranty, but the battery swap itself isn’t difficult with a watch holder, a case knife, and a mini screwdriver. Wenger’s warranty does not cover the battery and the recommended changes be done by an authorized technician. A simple battery replacement or swap should run you between $10 and $15.

If your Wenger is waterproof, which likely it is, then after a battery change a water test needs to be done. This will ensure the case is resealed correctly to prevent water from getting inside. The Wenger battery replacement near me will also check the gasket before they reseal the watch.

Wenger Crystal Replacement

This brand of watch was built really tough with the most rigorous military requirements. Since the crystals are not sapphire, they are pretty hard to shatter. These crystals are typically plastic or mineral glass. That means they will scratch, but not shatter. Replacing them is less expensive because of these materials. A typical crystal replacement on a Wenger should cost $30 or $40 with labor. Overall though these watches are made for sport and activity to you really need to put the watch through trauma to damage the crystal.

Replacing the Band or Strap

You can pop out most bands and straps of these watches with a spring pen. Over time the band or the strap will need to be changed if you want to keep your timepiece looking fresh. Some people like to change them out for fashion, like switching out a new color strap.

The cost of a replacement will depend on the material that you are replacing it with. A leather, fabric, or rubber strap replacement will cost $15 to $20, while metal bracelets will cost $30+.

Resizing Your Watch

A common repair ask is to have a watch resized. For resizing fabric materials, they may need to punch new holes. For metal materials, they can add or subtract links. Resizing is a great service so you can get a custom fit. Many people choose to have this type of repair done if they have gained or lost weight. The Wenger watch repair near me performs this service free if you purchased the timepiece from them.

If you have a metal strap you may be able to do this with a spring pen from a watch repair kit. If you have a leather strap you can try a small leather hole punch or an awl.

Crown Replacement

A crown replacement on a Wenger should be done by a pro. Sometimes when a crown gets damaged the stem inside also gets damaged. If you have a chronograph watch you may even have 3 crowns that could potentially need repair. If your Wenger is a little older finding a replacement stem gets a little more difficult. Fortunately, these watches are pretty common and not high-end luxury watches, so it is a bit easier to find universal parts. The Wenger watch repair near me, stocks many of these parts, which helps reduce the turnaround time of the work.

Movement Repairs

Wenger’s have ETA, Ronda, or Swiss movements and that are created in-house and will vary by model. While some people think they have Chinese quartz movements, they actually feature synthetic rubies which keeps them from premature wear within the internal mechanics. These aren’t necessarily expensive to work on, but the parts will need to come from Wenger since these are proprietary in-house movements. At the Wenger watch repair near me, they will order the parts for you.

If you need movement overhaul or work on an older watch, then finding parts gets more difficult. Parts need to be found on the secondary market which will add cost and time to the repair work. An overhaul of the movement will also be very expensive for these timepieces.

Wenger Urban Metropolitan

Authorized Wenger Repairs

Wenger uses a service center called Precision Time, to handle their repairs. This is the only company that is authorized to work on Wenger watches. If you have a Wenger retailer near you, you can take your watch there and they will send it to Precision Time on your behalf. They will not fix it in the store. You can find an authorized Wenger watch repair near me here.

When you deal with an authorized service center, you will not talk to a watch technician directly. You will fill out a webform, send your watch in, and wait. You pay a $15 shipping and handling fee as well. The Precision Time shop these use in the US is located in Utah and the number is 1-800-463-6816.

Authorized Wenger Watch Repair Near Me

Using an Authorized Wenger watch repair near me, essentially means mailing your timepiece in for service. If you plan on making a warranty claim you need to provide a dated sales receipt from an authorized seller. Make sure that you include that if you think it is covered under the three-year limited warranty. Here is what you need to know before sending in your timepiece…

Precision Time can do any kind of repair you want on a Wenger. This includes maintenance, servicing, battery changes, movement overhauls, etc. You just need to tell them on the webform what you want. Anything not covered under warranty, they are going to charge you for. If you don’t want them to do the repairs after they look at it, you can have it sent back. If the work is covered under warranty, it will be at zero cost. In the case, they can’t fix it and it is covered, they will replace it.

All in all a repair will take about 3 to 5 weeks.

Here is their complete full information:

Watch Service Center, 9298 South 500 West Sandy, UT 84070
Phone: 1-800-463-6816
Email: wsc@precisiontimeco.com

Tips for Sending Away a Watch to an Authorized Wenger Service Center Near Me

Before you mail out your watch, read below:

When you fill out the form, be very specific as to what the issue is.
Estimate the value and include it on the form
If you don’t know your case back # and model #, try looking it up and include it on the form
When you send it, insure the package for the value you estimated
Carefully wrap the watch in bubble wrap and send it in a sturdy box
Follow all the instructions they have online

Can you Fix a Wenger Watch Yourself?

Wenger’s are not too bad to work on yourself. Things like battery and band replacements are straightforward with a basic watch repair kit. If you aren’t sure what you are doing, I always lean my advice towards getting a pro to do it.

Even opening the case to change the battery could scratch the watch or introduce dust inside the case. If perhaps you like to tinker and/or your warranty isn’t an issue, get some tools and have at it.

Maintenance Tips to Avoid Frequent Repairs

Proper maintenance of your Wenger watch is crucial to avoid frequent trips to the repair center. By following these guidelines, you can ensure that your timepiece remains in excellent condition, potentially saving on services and prices associated with repair and replacement.

Regular Maintenance Tips for Wenger Watches

Swiss trained watchmakers recommend a series of steps to keep your Wenger watch running smoothly. First and foremost, a simple battery replacement should be conducted every 1-2 years, even if the watch is still running. This preemptive approach helps to avoid battery leaks that can damage the watch’s internal components.

It’s also essential to regularly clean your watch with a soft, dry cloth to remove any dust or moisture that may have accumulated. For Wenger watches with water resistance, ensure the crown is fully secured before any contact with water. Additionally, avoid exposing your watch to extreme temperatures, chemicals, or strong magnetic fields, as these can affect its performance.

How to Care for Your Watch to Extend Its Lifespan

To further extend the lifespan of your Wenger watch, consider its storage. When not in use, keep your watch in a cool, dry place away from direct sunlight. If you have a leather strap, keep it away from water as much as possible to prevent warping and cracking.

For those who wear their watches daily, it’s wise to have a complete overhaul every 5 years. This service, performed by Swiss trained watchmakers, includes a complete restoration of the watch’s movement and a thorough cleaning of all its parts.

Remember, while Wenger watches are designed for durability, they still require care and attention. By following these maintenance tips, you can enjoy the satisfaction of a well-functioning timepiece and join the ranks of satisfied customers who appreciate the value of a well-maintained Wenger watch.

For any service needs, whether it’s a battery replacement or a complete restoration, always seek a free estimate from authorized service providers. Many offer mail-in services with free shipping, making it convenient no matter where your business or personal travels take you.

Other Resources for Wenger Watch Repair Near Me

Sometimes it’s helpful to leverage the watch community and seek out some specific guidance on your issue. Likely someone with your same model has had the same problem. Here are some of my best resources for the Wenger brand: