Orient Watch Repair Near Me

by James · Published November 21, 2022 · Updated September 8, 2023

In this blog post, we will discuss finding an Orient watch repair shop, authorized service centers, and what to expect if you send your Orient watch for repair.I will also share my experience with the Orient watch repair near me.

Map of Orient Watch Repair Near Me

For “Orient Watch Repair Near Me”, see the map below…

Finding an Authorized Orient Watch Repair Near Me

If your Orient watch needs to be repaired, you have two choices for an authorized repair: visit an Orient store or take it to an authorized service center. Orient has multiple service centers located around the world.

All you need to do is visit Orient’s website and use the location listed closest to you. Each location has an email address that I would advise you to contact before sending in your timepiece.

But what exactly does “dealing with an authorized service center” entail? Well, for starters, you should contact them first before mailing in your watch. Then customer service will contact you after they receive your watch through the mail. And secondarily (though this wait may feel like forever), the entire process from sending off your watch to receive takes 8-10 weeks in total.

Local Repair Options

Technically, a local watch repair shop or jeweler can fix it, but they are not authorized. Orient has the right to void the warranty if there is improper repair and modification.

Local repair shops typically have shorter turnaround times and you can talk directly to a technician, but they cannot promise their work and may not guarantee it.

How Long is an Orient Watch Warranty

Orient’s limited guarantee of material and craftsmanship flaws for one year after the purchase date of an Orient watch. Orient star watches carry a two-year warranty.

If your watch experiences any failure while under normal use and service within the timeframe of the original purchase date, material or workmanship included, it will be repaired or adjusted at no extra charge. To redeem this guarantee, take the watch and accompanying guarantee booklet to either the original place of purchase or an authorized member of the service network.

Summary of What The Warranty Does and Does Not Cover…

This guarantee does not apply to the watch glass, bracelet/strap, or cell battery.
In a repair, parts that may be replaced are the case, dial plate, hands, glass, and bracelet/strap. These parts will have equivalents.
Damages caused by negligence or carelessness.
Damages caused by natural occurrences such as fire or earthquake.
Repair or modification is not carried out properly
The guarantee booklet is not submitted with the watch to be repaired or the information listed on it is incorrect or invalid.

Repair costs may be applied in the instance that the information for an authorized supplier or purchase place or both are missing or incomplete, even if a product has been returned within the warranty term and should have been covered by the guarantee.

Read the warranty here.

Orient Battery Replacement

While a majority or Orient watches are mechanical or hand-wound, some are battery-powered. If your Orient watch is battery-powered, the battery usually lasts around 2 to 3 years.

When the time comes to change the battery, take it to an authorized service center or dealer. They will have the proper tools and equipment to do so without damaging your watch. Additionally, if it is water resistant it needs to have the gasket checked and resealed properly.

Crystal Repair/Replacement

Orient uses a variety of different crystals on their watches, the most common being Mineral Crystal and Sapphire.

Mineral crystal is made from quartz that has been chemically enhanced and is used as a watch crystal because it is very scratch resistant. Over time, however, it can become scratched. To remove these scratches you can use a polishing cloth or take it to an authorized service center.

Sapphire crystal is made from, you guessed it, Sapphire! It is the second hardest natural material on earth and is used as a watch crystal because it is virtually impossible to scratch.

If your Orient watch has a sapphire crystal and it becomes damaged, you will need to take it to an authorized service center as this type of crystal cannot be repaired, only replaced.

Band or Strap Repairs/Replacement

Orient watches use a variety of different bands and straps including, but not limited to, fabric, leather, metal, and rubber.

If your band or strap becomes damaged or worn out, you can take it to an authorized service center and they will be able to repair or replace it for you. If you have the skills and tools, you may be able to replace it yourself.

Replacing a watch band or strap is usually a fairly simple process that only requires a spring pen in most cases. Aside from Orient bands, there are plenty of 3rd party bands and straps that fit well on Orient watches.

Resizing

A properly sized watch looks better on you, but it also helps to protect your timepiece from harm by keeping it on your wrist. New holes may be drilled into leather and fabric straps to make them bigger. Metal bands can be enlarged by adding or removing links.

If you need your watch resized, take it to an Orient service dealer and they will be able to resize it for you. If it is the same shop that you purchased the watch from, there is a good chance they will resize it for you for free.

Crown and Stem Repair Work

The crown is the knob on the side of your watch that you use to set the time and date. The stem is the metal rod that goes from the crown, through the case, and into the movement.

If either of these parts becomes damaged, it will need to be replaced. This is a delicate process that should only be carried out by an authorized Orient service center.

Attempting to repair or replace these parts yourself could result in further damage to your watch. Replacing the crown alone is not terrible to do on your own. However, the stem is more difficult to repair or replace. Typically when there is crown damage, there is also stem damage.

Movement Repairs

In its early years, Orient watches were mostly mechanical (self-winding & hand-winding), but the company also made quartz, solar-powered, and radio-controlled models.

Having work done on the movement regardless of the movement type needs to be done by a pro. Trying to repair the movement yourself is not recommended as it is a delicate process that, if done wrong, could result in further damage to your watch.

In my experience, the older your Orient watch is, the more expensive the movement work is.

Dealing With an Orient Authorizes Service Center

First, you should identify the closest service center in your network. Then you should email the listed contact before you send in your watch. When you email them tell them about the issue and what you are trying to accomplish.

A technician will typically look at the watch for about two weeks after receiving it. Then it will be examined. If a warranty applies, the repairs are completed free of charge. They will provide you with an estimate for the cost of having the work done if an issue is covered by a warranty. If you refuse to have the work done, they will return your watch as is to you.

To make a warranty claim you must have proof of purchase showing the purchase date, model number, and cost. The purchase must have been made at an authorized Orient dealer. When you send in the watch you MUST include the original booklet with it.

Tips for Sending Away to an Authorized Orient Service Center Near Me

To be more effective, use an index card or something similar to provide a detailed description of the problem with your watch.
Include your name, address, phone number, and email address.
Write the watch’s value on the index card.
Make sure to insure your package for the amount you believe the watch is worth.
Follow the directions given to you by the customer service rep in your service network.
If you have any questions, contact customer service.
If the warranty is still valid, include a copy of the original receipt and the service booklet.

Can you Fix an Orient Watch Yourself?

As you can see, several things can go wrong with an Orient watch. In most cases, it is best to take the watch to an authorized service center for repairs.

There are some things that you can do on your own, such as changing the battery or band, but anything more complicated than that should be left to the professionals. Trying to fix an Orient watch yourself could result in further damage to the watch.

Other Resources for Orient Watch Repair Near Me

I typically start my search for answers by emailing my rep in the service network, but it isn’t always enough.

If you’re still looking for ideas after reading this post, consider…

Popular Orient Watch Models

The Orient watch repair near me starts every call by asking, “what model do you have”. This question allows the technician to understand the age, functions, and movement type of your watch.

Here is a list of popular Orient watches:

Bambino (FET0N005W0)
Mako USA II (RA-EL0002B)
Blue Ray (RA-AR0002L19A)
Star Retrograde Day Date (RGED0001B)
King Master GMT (EM65007B)
Sun and Moon (RA-AR0005L19A)
Executive (RGAA0001B)
Neo 70s (FET0N002W0)
Bambino Version 4 (EF0A002W)