Longines Watch Repair Near Me
In this blog post, we will discuss how to find a Longines watch repair shop or authorized service center. We’ll also touch on what you can expect if you need to send your Longines watch in for repairs. Lastly, I’ll share my own experiences with the Longines watch repair near me.
Map of Longines Watch Repair Near Me
For “Longines Watch Repair Near Me”, see the map below…
Who Can Perform an Authorized Longines Watch Repair Near Me
If your timepiece requires repairs, you have the option to bring it into a Longines store or an authorized service center. With multiple locations worldwide – including North America, South America, Africa, Asia, and Europe – there’s bound to be one near you.
By going to their website and using the service center location finder you can find the best center nearby. Simply enter your current location, and it will give you a list of customer service numbers, emails, or locations near you.
Although it may seem like a hassle, taking your Longines watch to an authorized service center is easy. Before mailing in your watch, you need to contact customer service. Customer service will reach out to you after they receive the watch through the mail.
The process from mailing your watch off to receiving it back takes approximately 8-10 weeks; though this wait time may seem extensive, it will be worth the wait for a high-quality repair job!
Local Repair Options
Technically, any local watch repair shop or jeweler can fix your watch. However, if Longines finds out that the work was done improperly, they have the right to void the warranty.
While most local shops have shorter wait times, you can talk directly to the technician at a disadvantage: their work is not guaranteed in any way. If your issue is covered by warranty and something goes wrong, they will not honor it with a free repair or parts replacement.
How Long is a Longines Watch Warranty
The LONGINES international warranty only covers manufacturing defects that are present at the time of purchase of the LONGINES watch (“defects”). The warranty only comes into effect if the warranty certificate is stamped and dated by an official LONGINES dealer, and if it is fully and correctly completed (“valid warranty certificate”).
If your LONGINES watch breaks within the warranty period, you can present your valid warranty certificate to have it repaired for free. If repairs cannot restore your watch to its normal condition, Longines Watch Co. Francillon Ltd will replace it with a LONGINES watch of identical or similar characteristics. The warranty on the replacement watch will last for 24 months after the purchase date of the replaced watch.
To see the Longines warranty, read here.
Longines Battery Replacement
Longines recommends that you replace the battery in your watch every 2 years to ensure optimal performance. You can bring your watch to a Longines store or authorized service center to have the battery replaced.
When you send in your watch for a battery swap, they follow an 8-step process:
- Open the case
- Check the battery
- Supply power to the movement and test
- Inspect the condition of the movement
- Battery replacement
- Seal replacement
- Case closure
- Water resistance test
If you’re not near a Longines store or authorized service center, any local watch repair shop should be able to replace the battery for you. However, as stated before, if Longines finds out that the work was done improperly, they have the right to void the warranty.
Crystal Repair/Replacement
The Longines website offers two different types of crystals: sapphire and mineral. If your watch has a mineral crystal, it’s more susceptible to scratches.
If your watch has a sapphire crystal, it’s more scratch-resistant but not scratch-proof. Over time, the surface may become dull from everyday wear and tear.
If your crystal is severely cracked or scratched, you’ll need to replace it. You can bring your watch to a Longines store or authorized service center and they will replace the crystal for you. There are some scratches that can be buffed out.
The process of replacing the crystal is as follows:
- Open the case back
- Remove the old crystal
- Clean the dial and hands
- Install the new crystal
- Close the case back
- Water resistance test
If you’re not near a Longines store or authorized service center, any local watch repair shop should be able to replace the crystal for you. However, as stated before, if Longines finds out that the work was done improperly, they have the right to void the warranty.
Band or Strap Repairs/Replacement
Over time, the band or strap on your Longines watch may become worn or damaged. If this happens, you can bring your watch to a Longines store or authorized service center and they will repair or replace the band for you.
In my experience, most Longines bands pop off with the use of a spring pen. You can find a lot of 3rd party straps and bands that fit these models on Amazon.
Resizing
If your Longines watch is too big or small for your wrist, you can bring it to a Longines store or authorized service center to have it resized. Metal bands can have links added or removed. Fabric straps can have new holes punched in them however, you may need a different length of the band.
Crown and Stem Repair Work
The crown is the knob on the side of the watch that you use to wind the watch or set the time. The stem is the part of the movement that the crown is attached to.
If your crown or stem breaks, you’ll need to bring your watch to a Longines store or authorized service center for repairs. These types of repairs become more complicated. While it may seem that the crown is bent, it may also mean that the stem has pushed into the movement.
Movement Repairs
The movement is the engine of the watch that keeps time. Longines watches have either quartz automatic or mechanical movements.
Quartz movements are powered by a battery. The battery will need to be replaced every 2 years. If your watch has a quartz movement and it stops working, it may just need a new battery.
Automatic movements are powered by the movement of your wrist. If your automatic watch stops working, it may just need to be wound. If winding the watch doesn’t work, you’ll need to bring it in for service.
Mechanical movements are powered by a mainspring that needs to be wound periodically. If your watch has a mechanical movement and it stops working, it may just need to be wound. When winding the watch doesn’t work, you’ll need to bring it in for service.
If your watch needs service, you can bring it to a Longines store or authorized service center. The service center will send your watch off to Longines service center on your behalf.
Dealing With a Longines Authorizes Service Center
Maintaining your warranty is important if you own a Longines watch and need to take it in for repair. To do so, you’ll need to take it an authorized service center that is qualified to fix your type of watch. Since Longines is owned by Swatch, in some instances you may end up dealing with Swatch and not Longines.
Secondly, you have to make an appointment before taking your watch to a Longines service center. You can do so by ringing the service center or checking their website. Another option is going into a store and having them contact the service center for you.
Finally, any repairs that are covered by warranty are done free of charge. Any work not covered by warranty will result in repair costs. You can see their repair cost list here.
You can start the process by filling out their service request form here.
Tips for Sending Away to an Authorized Longines Service Center Near Me
- Write down a detailed description of your watch problem on an index card.
- Make sure to include the following information about yourself: name, address, phone number, and email address.
- Record the watch’s value on the index card, if you don’t know then estimate.
- Insure your package for the amount you believe the watch is worth.
- Please follow the instructions of the customer service representative that you contacted.
- If you have any questions, contact customer service.
- If the warranty is still valid, include a copy of the original receipt.
Can you Fix a Longines Watch Yourself?…
No, Longines watches are complex and require special tools and training to repair. You should only take your watch to a Longines store or authorized service center.
If you do decide to attempt to repair your Longines watch yourself, I recommend investing in some good tools…
Other Resources for Longines Watch Repair Near Me
Emailing my customer service representative is usually the first step I take to find answers, but it doesn’t always provide the help I need.
If you’re still looking for ideas after reading this post, consider…
- Longines Website
- Reddit – Longines Watches
- Watch U Seek Forum – Longines Thread
- Omega Forum – Longines Thread
- Watch Talk Forums – Longines Thread
Popular Longines Watch Models
The technician, upon being called to the location of the Longines watch repair near me, will ask what model you have. By doing so, they can ascertain how old your watch is, as well as its functions and movement type.
Here is a list of popular Longines watches:
- Conquest
- HydroConquest
- Master Collection
- Flagship Heritage
- Lindbergh Hour Angle Watch
- Saint Imier Collection
- Evidenza
- PrimaLuna
- Elegant
Longines Watch Repair Near Me
When your Longines watch needs repair, it’s important to take it to an authorized service center. This will ensure that your watch is repaired correctly and that your warranty is maintained.
If you’re not sure where the nearest Longines service center is, you can use their store locator tool. You can also find a list of authorized Longines service centers on their website. That’s my experience with the Longines watch repair near me.
Our mission is to help people find local watch repair shops and authorized service centers. As avid collectors we understand how to find trustworthy services that can keep your precious timepiece both functional and beautiful. 
