Concord Watch Repair Near Me

by James · Published November 7, 2023 · Updated November 7, 2023

From the late 70s to the late 80s, Concord made some of the most respected luxury quartz watches. They were noted for their innovation and design and became status symbols. While they became obsolete after rebranding in the 90s, these watches still exist and are part of the Movado group. Below I’ll discuss where to get a Concord fixed, warranty info, authorized Concord service centers, and how the Concord watch repair near me works.

Map of Concord Watch Repair Near Me

If you are seeking “Concord watch repair near me”, see the map below for locations…

For more options, you can check “Concord watch repair near me” on Google and Yelp. If you have a Movado retailer near you, that will be an authorized service center for Concord timepieces.

Unauthorized Concord Watch Repair Shops

Almost any local watch repair shop or jeweler can handle a repair on a Concord. These watches are Quartz movements and newer models shouldn’t provide too much trouble for today’s technicians, unless of course, you have an old vintage one.

Watch shops and jewelers, while capable of performing your repair needs, are not authorized by Concord or Movado to perform any work. This is really only an issue if your watch is still under warranty.

What’s great about a local repair shop is that you can often get in-person customer service, which may include speaking to a watch tech. These folks will ask detailed questions to try and ascertain, what is wrong with the timepiece. If you just need standard repair services like resizing or a battery swap, they can do that with good customer service too. Also if the repair can be done in-house, then the turnaround is much faster.

The downside, as mentioned, is these are not authorized repairs. Any one of these services can void your warranty. The only exception here would be if you had a Movado store locally that you could take the watch too.

How Long is The Warranty on My Concord Watch?

Since Concord is part of the Movado Group, it replicates the same warranty as a Movado watch. Concord’s features a two (2) year limited warranty from the date of purchase. The warranty covers your timepiece from defects in materials or workmanship under normal use.

The warranty does not cover: batteries, straps, bands, bracelets, crystals, gold finishing, and cosmetic marks such as scratches from normal wear and tear, or any damage arising from accidents or misuse, or from any alteration, service or repair performed by any party other than a Movado Authorized Service Center.

Translation: Most things aren’t covered that isn’t the manufacturer’s fault. If any person or company other than a Movado tech damages it, it’s not covered.

You can read the Concord warranty here.

Concord Watch Battery Replacement Near Me

Any battery-operated watch eventually requires a battery swap. If the watch has stopped or it’s losing time, it normally means the battery is drained. It is recommended to change your battery every 2-3 years regardless if it is dead. Old batteries can leak fluid which can damage the inside mechanics of your watch. The Concord watch battery replacement near me, will clean minor leak damage when they swap out the battery.

For newer Concord watches, a simple battery replacement or swap isn’t too difficult to perform DIY, if you can get the case off without scratching it. Of course, Concord will tell you that can void your warranty and you are better off letting them handle it.

For a reference chart on different brands of button cell batteries, you can check here. If you have a water-resistant Concord, then I would recommend letting a professional do the battery change. They will ensure the case is tightly sealed when completed and perform a water test. The Concord battery replacement near me also does a free inspection of the gasket to see if it is sealing properly.

Concord Crystal Replacement – Cracked or Scratched Glass

Depending on the material Concord used, replacing the watch crystal cost can vary. Old vintage Concords have sapphire crystals that can cost over $100 to replace. New Concords have either plastic or mineral glass. The average crystal replacement cost for these is about $50. Not all scratched crystals need replacement, some can have the scratch buffed out.

Replacing the Band or Strap

If the band or strap if it’s worn out it can be replaced. Changing it will refresh your watch and feel better on your wrist. Most straps made of leather or rubbers cost $15+. Metal costs $40 and up.

Most Concord watches, at least the most popular ones, feature a band made out of metal. There are some with leather straps, rubber, and fabric straps, but a majority of their collection like the Saratoga’s are metal. The material type used for the band really determines the cost of replacing it. The higher end the metal is, the more expensive it is to replace.

For these timepieces, you can change out the band with a spring pen. You can DIY it and change the style of your watch without having to visit a repair shop.

Watch Resizing

Having your band or strap resized for a custom fit is a common request. a properly fitting watch is more secure on your wrist and will help prevent accidental damage from falling or banging into things.

Straps are harder to resize because you can only punch so many holes or move the clasp so far. Metal bands though can have links added or removed to get the correct length for your wrist. Many Concord’s with metal bands can be resized on your own with the use of a spring pen.

Crown and Stem Repair

If your crown on the watch is damaged replacing it is a straightforward repair. It gets more complex if the stem, the internal pin, is damaged as well. Often when a crown is damaged the stem will either get bent or pushed into the case. This needs to be looked at by a pro.

You may need a crown and stem replacement. On a newer watch, the replacement parts can be obtained by ordering them. Vintage watches are more challenging, especially finding the right stem. They may need to search for parts on the secondary market which will add time and cost to your repair.

Movement Repairs

The movement is the internal mechanism that makes the timepiece function. For the most part, I see Concord’s using a quartz ETA Caliber 976.001 which costs about $80. If you need to replace one of those movements you are looking at the cost of the movement place labor.

Older movements will be much more expensive to replace. A movement overhaul will also be very expensive in the range of $1000 on a vintage watch.

Authorized Concord Repairs

Authorized Concord watch repairs means that Movado has certified the technician performing the work. To get an authorized repair you can visit a Movado store or contact MGI. In my experience with the Concord watch repair near me, just going to my Movado dealer at the mall is easiest.

The repairs aren’t completed on location, but they send it away on your behalf and manage the whole process. This usually takes a few weeks from drop off to pick up. I find that sending it away to MGI myself takes a bit longer.

Concord Classic 18K Gold Men’s Dress Watch

Authorized Concord Watch Repair Near Me

Concord is owned by Movado so an MGI Service Center is needed for authorized Concord work. This is important if you are seeking a claim on the 2-year limited warranty. Dealing with an Authorized Concord watch repair near me means mailing your watch in…

The MGI service center is authorized to do any Concord repair, maintenance, servicing, battery changes, movement overhauls, etc. You just need to tell them what work you need to be done. If you don’t know what you need, then you will have to be very descriptive in explaining the problem. If you dropped it, say from how high you dropped it.

On an issue covered under warranty, all the work will be completed for zero cost. They will also provide a guarantee on their work for a limited time after it’s done. If the repair you need is not covered by warranty, they will contact you with a cost estimate. You can choose to move forward or ask for the watch to be sent back to you.

In the case you are trying to make a warranty claim you will have to provide proof of purchase and ownership of luxury watch from a Movado store. You will need the dated sales receipt showing the name of the retailer and style number for the watch.

To find an authorized Concord service center, go here.

Tips for Sending Away Your Watch to an Authorized Concord Service Center Near Me

Before mailing your Concord:

Include a detailed description of the problem. Be very specific about the issue(s).
Estimate the value of the watch and include it with your description of the problem.
Insure the package for the value you estimated. Get a tracking number when you mail it.
Include your warranty info if you are making a claim.
Carefully wrap the watch in bubble wrap or anything to protect it.
Follow all instructions from MGI

Can you Fix a Concord Watch Yourself?

Newer Concord watches have Quartz movements and aren’t too difficult to work on. Vintage ones are another story. Any basic fix basics like battery changes or bracelet resizing or replacing are definitely doable.

You can find most of the watch repair tools on Amazon. Just remember by working on your watch maker doing it yourself, you are voiding the warranty, if the warranty is expired, then it’s really not that big of a deal.

DIY vs. Professional Repair

When it comes to maintaining the integrity of a Concord Watch Company timepiece, many owners may consider the cost-saving route of DIY repairs. While this might seem like a very fair price to pay, the risks associated with DIY watch repair can often outweigh the initial savings. The intricacy of a Concord watch demands only genuine replacement parts and a level of expertise that only Swiss trained watchmakers can provide.

Risks of DIY Watch Repair

Attempting to perform a complete restoration of a Concord watch without the proper knowledge or tools can lead to further damage. The precious metals and intricate watch parts that compose your timepiece are delicate and require a professional touch. For instance, the Concord Mariner, known for being one of the thinnest watches in the industry, contains components that could be easily damaged by the untrained hand.

When to Seek Professional Help

If your watch has sentimental value, like a military vintage piece passed down through generations, or it’s a collectible item once worn by notable figures such as Winston Churchill or President Harry, it’s imperative to seek professional help. Professional watchmakers, especially those who have been trained in Switzerland, are equipped with the knowledge and tools to handle such valuable items with care.

The Benefits of Expert Servicing

Choosing professional servicing ensures that your watch receives excellent service. Restoration services offered by experts often come with a free estimate or free estimates, allowing you to understand the scope of necessary repairs without any commitment. Additionally, when you choose a service that partners with Jewelers Mutual, you can rest assured that your watch is in the hands of those who aim for the highest quality of care.

Moreover, the American market is known for its demand for excellence and customer satisfaction. By opting for professional repair services, you join the ranks of satisfied customers who trust in the legacy of the first company to bring the Swiss luxury watchmaking standard to the shores of America. Whether it’s the classic elegance of La Tour or the modern sophistication of La Costa, professional watchmakers honor the heritage of each timepiece.

In conclusion, while the allure of a fair price and the satisfaction of fixing a problem with your own hands are tempting, the benefits of professional repair for a Concord watch are clear. It’s about preserving a legacy, ensuring functionality, and respecting the craftsmanship that goes into each watch. Always consider professional servicing to maintain the elegance and performance of your Concord timepiece.

Other Resources for Concord Watch Repair Near Me

If you have a problem with your Concord, it might be helpful to seek out other Concord owners. Aside from contacting the Concord watch repair near me, here are some of my favorite resources for Concord timepieces: