Citizen Watch Repair Near Me

by James · Published October 19, 2023 · Updated October 19, 2023

Citizen makes a good watch and are known for reliability. Still though, like any watch, they can require servicing or repairs. You can get work done at a watch repair shop, jeweler, or in some cases you may need an authorized Citizen service center. In this article, I’ll discuss those options, help you find a repair shop, the Citizen warranty, and learn about authorized service centers and how to deal with them. I’ll also share how the Citizen watch repair near me operates.

Map of Citizen Watch Repair Near Me

If you are looking for “Citizen Watch Repair Near Me”, see the map below…

For alternative Citizen watch repair options you can reference Google Maps or Yelp. It’s best to search for Citizen watch repair services near me. They should bring up a variety of other watch repair services, shops and jewelers who will work on Citizen watches.

Unauthorized Citizen Watch Repair Shops

Be aware that by having a jewelry store or repair shop work on your watch it will void the warranty. These stores may in fact do great work and be able to fix your watch, but they are not authorized service centers. This also means they can’t guarantee their work performed or provide services for free if, in fact, you are still under warranty.

So you might be wondering why would you go to a local repair shop if it voids the warranty. Well for one, if your warranty has already expired, it may be of no consequence. Local repair shops also provide a more convenient level of service. You can typically get your timepiece repaired faster, speak to a technician in person about the problem, and not have the hassle of mailing your watch somewhere.

When you deal with an authorized service center, you typically need to mail in your watch, communicate via email, and have to wait 3-5 weeks for repairs. This is why I go to the Citizen watch repair near me, which is not an authorized service center.

More information on authorized Citizen service centers is below.

How Long is The Warranty on My Citizen Watch?

Citizen provides a 5-year limited warranty from the date of your original purchase. This is significantly longer than many watch manufacturers and is one of the reasons we like Citizen watches. Most watch brands are between one and three years.

To make a claim on the warranty you will need to provide the repair service center with the original receipt that shows the date of purchase, the model of the watch, and the purchase price. For more information on Citizen watch’s warranty, click here.

The warranty is a manufacturer’s defects warranty, which covers craftsmanship and any defective parts. It does not cover normal wear and tear. Parts like the battery, the band, and the crystal are not covered unless they are defective.

The warranty is also specific about what constitutes an authorized repair. Any technician that is not authorized to repair a Citizen watch will void the warranty. This means your local repair shop, jeweler, or even a DIY job can void the warranty.

Citizen Battery Replacement Near Me

If your Citizen watch’s battery has died, then you need a power source replacement. Since many Citizen watches have a Quartz movement, they rely on battery power. This can be done by a jeweler or watch repair shop near you, but note it may void your warranty. At the Citizen watch battery replacement near me, it costs $8 to $10 to swap in a new power source.

Changing the battery looks like a simple DIY task, but you could cause mechanical issues to the watch and introduce dust inside the casing. Leaving a dead battery in your watch for a long time is never a good idea. Over time a dead batter can leak and do damage inside the watch.

We recommend considering changing the battery every 2 to 3 years in a citizen watch. If you have a chronograph watch, you may need to replace the battery more frequently if you use the additional chrono functions. Those ancillary functions tend to drain the battery more quickly. If you have an Eco-Drive watch there is no battery and it is powered by light.

You should definitely have a professional repair technician is if you need to change the battery on a water-resistant watch. Once you break the factory seal on the back it is susceptible to water intake. A pro repair shop will run a water resistance test on your watch after they re-seal it. At the Citizen battery replacement near me, they run the test and check your gaskets to ensure a proper seal.

For sizing you can check the watch battery conversion chart here.

Citizen Watch Crystal Replacement

The crystal is a clear glass-like hard material that resides between you and the dial and the hands of the watch. There are three different types of crystals acrylic, mineral glass, and sapphire. Most Citizen watches have acrylic or mineral glass which is much less expensive to fix. If you have a higher-end Citizen watch you may have Sapphire which is more expensive.

A crystal replacement on most Citizen is going to cost you about $50. If you do have a sapphire crystal the cost to replace will be higher. For Crystal repairs and replacements, you should let a professional do the work. Since most of these watches have acrylic and mineral glass surface-level scratches can be buffed out. These materials don’t shatter very easily, like sapphire, so it makes these timepieces pretty durable.

Replacing the Band

You can find a variety of watch bands and strap replacements that will fit a Citizen watch. Bands range from low to high-end metals. Straps are often leather, fabric, or synthetic rubbers. If you are considering a high-end metal, then the more costly it will be to replace your band. Straps are less expensive than bands and you can also find 3rd party straps that will fit a Citizen watch. The Citizen watch repair near me, offers a wide variety of affordable choices. For the most part, you can change a band yourself with a spring pen to pop the band from the lugs.

Band Resizing Repair Service

Getting your band resized is one of the most commonly requested repairs at a shop. Typically this service is requested to get a custom fit on your timepiece because you have gained or lost weight. Changing the size of a metal band is easier than a strap. With a band, you can add and remove links with a spring pen. A strap you can punch new holes in, but eventually you run out of material.

Crown Repairs

The crown is the part of the watch that you wind or use to change time, date, and other functions. If you have a chronograph watch you may have three crowns on it. When a crown gets bent it causes damage to the internal pin called the stem. So crown damage usually involves replacing the crown and the stem together.

For newer models of Citizen watches finding a stem is easier for a technician because they are still being manufactured. For older models crown replacement when there is stem damage gets more complicated because used replacement parts need to be located.

Movement Repairs and Overhauls

The movement is the heart of any timepiece. If you require a repair or overhaul of the movement, it should be done by a professional technician. Since many Citizen watches have Quartz movements, you can figure out if it is a problem with the Quartz movement or something else fairly easily.

Citizen watches are pretty reliable and have many universal components inside, which makes finding parts easier. This helps reduce the cost of a movement overhaul or repair. If you have an old or vintage Citizen timepiece it can be difficult to locate replacement parts, This leads to higher repair costs and longer repair times. Movement parts range from $20 to $100. A full overhaul can be expensive when you add in the cost of labor.

Citizen Avion Eco Drive Stainless Steel

Dealing with an Authorized Citizen Service Center

If you’ve been looking for Citizen watch repair near me and not finding a reasonable solution, then mailing your watch to a service center is the next choice.

What you need to be know about our future, before you send your Citizen watch for repair:

Citizen service centers are authorized to perform repairs and maintenance on Citizen brand watches. When they perform services they can guarantee their work for a specific amount of time after it is complete. How long their work is guaranteed will be dependent on the services rendered. In addition, if your watch is covered under warranty they can fix your watch at no cost to you for the parts and labor that are covered.

You should note that if you have had unauthorized service on your watch in the past it will void your warranty.

When sending in your watch to a service center you should provide your contact information, email address, case back number, serial number, and a description of the problem. If it is within the warranty period and falls under the protection of the legal warranty they will not charge you to fix it.

If not covered they will provide you a written estimate via mail on how much it will cost to fix. You can decide to have all, some, or none of the work performed. In the event you want no work performed, they will return your watch back to you in the same condition you sent it. If you do want the work performed you will need to mail a check or money order before they start. Access their repair submission for here.

You can find a service center here. You are responsible for paying the shipping to the service center, but they will pay the shipping on every order to have your watch sent back to you. Having your watch worked on by an authorized service center means they can honor your warranty if you are covered and they can guarantee their work for a limited time after you receive it back.

Tips Before Sending Your Watch in For Service

Communicate effectively and specifically regarding the issue. Describe it in detail. For example, if the watch is fast…tell them exactly how fast do you think it is.
Put a value on it. If you are not sure of the value take a guess and include it in the package with your problem details.
Insure the package with the replacement value when you send it.
Make sure you include your name and all your contact information.
Pack the watch securely using adequate packing and bubble wrap.
Follow all instructions from Citizen on their site.

Can you DIY Citizen Watch Repair?

Technically yes, but its not what we recommend. Any unauthorized work on your watch will void the warranty. It may look simple to change the battery, but opening up your watch yourself runs the risk of damaging it.

Other Resources for Citizen Watch Repair Near Me

If you want to learn more about the brand or find the Citizen Watch community, here are some helpful related links:

Popular Citizen Watches Models

When you call the Citizen watch repair near me, they will first ask about which model you own. While Citizen has made many different models in their history, there are 20 models that Money Inc., calls the top 20 Citizen’s of all time. When you take your watch in for repair work it is helpful to know the model of the timepiece that you have…

Chandler Eco-Drive
Promaster Professional Diver
Eco-Drive Titanium Quartz
The Nighthawk
Avion Eco-Drive Stainless Steel
Men’s Stainless Steel Corso
Men’s BU2055-08x Eco-Drive
The Perpetual Calendar Chronograph
The Promaster Navihawk A-T
Eco-Drive Military Leather Strap
Corso Eco-Drive Stainless Steel
The AR Eco-Drive
Ion-Plated Axiom
Eco-Drive Perpetual Calendar Chronograph
Eco-Drive Blue Angels
The Eco-Drive Titanium Perpetual Chrono A-T
Men’s Chandler Eco-Drive
Promaster Diver
AR Eco-Drive Citizen Watch with Pinstripe Dial
The Avion Eco-Drive Stainless Steel

Importance of Citizen Watch Maintenance and Repair

Lifespan and Durability

When it comes to preserving the lifespan and durability of a Citizen Eco Drive watch, regular maintenance and timely repair are paramount. The Eco Drive light technology embedded within these watches is a testament to the brand’s commitment to creating a powerful and sustainable future for its wearers. However, even with the most advanced technology, wear and tear are inevitable. Engaging in consistent check-ups and repairs, potentially through Hurley Roberts Service, ensures that the intricate mechanisms and Eco Drive light technology continue to function seamlessly, thereby extending the watch’s lifespan.

Maintaining Value and Aesthetics

Citizen leather products support responsible and sustainable practices, notably through affiliations with the Leather Working Group (LWG). This member-led non-profit organization is dedicated to promoting sustainable practices within the leather production and challenging industry norms. Ensuring that your Citizen watch, especially those adorned with delicate leather, undergoes regular maintenance and jewelry repair is crucial in preserving its aesthetic value and, by extension, its market value. This involves safeguarding the leather, attending to the minute hand details, and ensuring that the watch face remains unblemished and vibrant.

Ensuring Accurate Timekeeping

Accurate timekeeping is not merely a function but an art where Citizen has excelled, building a purposeful, powerful, and sustainable legacy. To uphold this, it’s vital to ensure that the internal mechanics of the watch, which contribute to precise timekeeping, are regularly checked and calibrated. This might involve complete restoration in instances where the watch has been significantly impacted by external elements. Free returns and easy exchanges, along with free shipping returns, are everyday benefits on CitizenWatch website, ensuring that customers can secure necessary repairs and maintenance without undue burden. Furthermore, the complimentary bracelet sizing and the option to buy now, pay later are additional perks that facilitate a smooth and customer-friendly repair and maintenance process.

Citizen Watch Repair Near Me Conclusion

You may be surprised that Citizen, a Japanese manufacturer is the parent company of Bulova. While they are two separate companies it means they share some similarities in servicing and administration. Getting your Citizen repaired is pretty straightforward because they primarily rely on a Quartz movement. It’s a matter of whether you want an authorized repair or not. Given the fact that Citizen watches have one of the longer warranties in the industry, an authorized jewelry repair, may be a good idea if you have recently purchased your timepiece.

On the whole, I find Citizen watches to be pretty reliable and perform just as well as any other low to mid-grade timepiece. Getting work done on them is affordable since they don’t rely on many high-end parts. This is what I have learned from the Citizen watch repair near me.